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Your Responsabilities
- You are the primary contact for the onboarding of new customers and for the ongoing relationship with our existing customers
- You lead and follow-up on the software delivery of new features, custom configurations and platform upgrades, in close collaboration with the product and engineering team
- You help and translate the wishes of our customer into clear Twipe action points and help them to exceed beyond expectations
- You have end-responsibility for overall customer subscription health, working in collaboration with the business development team on opportunities for subscription growth
- You act as the customer advocate by relaying feedback and escalating issues within internal teams at Twipe