Privacy Policy

Last updated: April 2025

This Privacy Policy explains our policy regarding the collection, use, and processing of personal information for visitors of our websites.

We may periodically update this Privacy Policy. Any changes will be posted on this page, and we encourage you to review it regularly.

If you have questions, contact us at: contact@twipemobile.com

Application of this privacy policy

This Privacy Policy applies to the information collected by Twipe Mobile as a data controller via our website.

You consent to the data collection and processing practices described here by accessing or using our website.

Contact details

Data Protection Officer (DPO):
If you have any privacy-specific concerns, you may contact our DPO directly at:
📧 DPO@twipemobile.com

Supervisory Authority:
If you are not satisfied with our handling of your personal data, you have the right to lodge a complaint with the Belgian Data Protection Authority (GBA):

📍 GBA – Drukpersstraat 35, 1000 Brussel
📧 contact@apd-gba.be
🌐 https://www.gegevensbeschermingsautoriteit.be

Legal basis for processing personal data

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent – when you opt in (e.g., newsletter subscriptions)
• Contract – to provide services or information requested by you
• Legitimate interests – such as improving website functionality or marketing relevant content (balanced with your rights)
• Legal obligation – where required to comply with applicable laws

What information we collect

Personal Information

We collect personal information when you submit forms, subscribe to content, or request services. This may include:

• Name
• Email address
• Company name
• Job title
• Information from publicly available sources (e.g., LinkedIn, Twitter)

Navigational Information

Collected automatically when you visit our websites, such as:

• IP address
• Browser type
• Device type
• Pages viewed
• Referring URLs
• Interaction timestamps

How we use your information

We use collected data to:

• Improve your browsing experience
• Develop and enhance our products and services
• Provide requested information or support
• Send relevant newsletters, promotional content, and industry insights
• Manage our legal and contractual obligations
• Investigate potential abuse or security incidents

Your rights under GDPR

You have the following rights regarding your personal data:

• Right of Access – You can request a copy of the personal data we hold about you.
• Right to Rectification – You may request corrections to inaccurate or incomplete data.
• Right to Erasure – You may request that we delete your personal data, subject to certain legal exemptions.
• Right to Restrict Processing – You can limit how we process your data in specific situations.
• Right to Data Portability – You can request your data in a structured, commonly used, and machine-readable format.
• Right to Object – You can object to the processing of your data where we rely on legitimate interests or direct marketing.
• Right to Withdraw Consent – If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at contact@twipemobile.com or DPO@twipemobile.com.

Service providers and third parties

We use trusted third-party services to operate our websites and provide analytics, marketing, and support. These providers may process your data under their own privacy policies:

• Zoho CRM
• Leadfeeder
• Drift
• Mailchimp
• Facebook Pixel
• Google Analytics

External links

Our websites may include links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

Cookies and tracking technologies

We use cookies and similar technologies to:

• Analyze user behavior
• Improve website functionality
• Deliver targeted marketing

You may control or disable cookies through your browser settings.

How to unsubscribe

To unsubscribe from marketing emails, click the “unsubscribe” link in the email footer or email us at contact@twipemobile.com.

Cookie policy

Effective Date: 01-Apr-2025
Last Updated: 01-Apr-2025

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